CV Builder Service: Terms and Conditions

This is an English courtesy translation. In case of any conflict, the Italian version prevails.

1. Definitions

In this document the following terms have the meaning set out below:

• "Provider": Forcelab di Rodolfo Puglia (VAT IT14481340967), with registered office at Via Merano 9, 20093 Cologno Monzese (MI), Italy, which offers the Stipendee CV Builder service.
• "Service" or "CV Builder": the web platform accessible through the stipendee.it website, which allows the User to create a curriculum vitae through an online interface and export it as a PDF. The Service includes a free basic version and additional features accessible by purchasing the Premium Plan.
• "User": any natural person who uses the Service. The Service is intended primarily for consumers within the meaning of Italian Legislative Decree 206/2005 (Consumer Code); the User declares that they are acting for purposes unrelated to their entrepreneurial, commercial, craft or professional activity.
• "Premium Plan": the paid option that enables extra features of the Service, as indicated on the website. The Premium Plan is available as an auto-renewing subscription (monthly, quarterly or yearly, at the User's choice) or, for Users who purchased the Premium Plan before subscriptions were introduced, as Lifetime access against the one-off payment already made, valid indefinitely under the conditions originally agreed.
• "Terms": these Terms and Conditions of Service, which govern the use of the CV Builder.

2. Subject of the Service

This contract concerns the provision to the User of the "Stipendee CV Builder" Service, delivered by the Provider through the website. The Service allows the User to enter their personal, educational and professional details in an online form in order to generate a curriculum vitae in PDF format.

2.1 How the Service works

The Provider delivers the Service in cloud mode, as a web application: the data entered by the User is processed and stored locally in the User's browser (through the browser's storage features) and is not transmitted to, nor permanently stored on, the Provider's servers.

The only exception is the email address provided when purchasing the Premium Plan, which is necessary to associate the purchase with the User and to send the receipt/invoice.

The final CV PDF is generated in the browser, directly on the User's device, without sending the CV content to the server.

Premium Users may optionally enable, through a dedicated switch in their account settings, encrypted cloud sync of their CVs: in that case, CV data is encrypted on the User's device before being sent and is stored in encrypted form on the Provider's servers, for the sole purpose of enabling access from multiple devices. This feature is off by default, is not required to use the Service and can be freely enabled or disabled by the User at any time from the account settings.

2.2 User's responsibility

The User acknowledges and accepts that:

• They are responsible for preserving their data through the export/save feature provided by the Service
• Data persists in the browser cache and may be lost if the cache is cleared, the device is changed or the browser is updated
• To use the Service on multiple devices, data must be manually exported from one device and imported into the other, unless the encrypted cloud sync reserved to Premium Users (section 2.1) is enabled. Even with sync enabled, the export feature remains the reference backup tool
• The Provider is not liable for data loss due to failure to save, cache clearing or technical problems on the User's device

2.3 Nature of the Service

The Service is made available "as is", with no absolute guarantee of freedom from errors or fitness for the User's specific needs, without prejudice to the Provider's commitment to keep the Service working and available with professional diligence and in accordance with these Terms.

3. Use of the Service and User Conduct

Access to and use of the CV Builder do not require registration: the User can use the free version by entering the requested data directly on the website. When purchasing the Premium Plan, an email address will be required to send the receipt and enable the Premium features; the User undertakes to provide truthful and up-to-date information.

3.1 User's obligations

When using the Service, the User undertakes to:

Lawful and proper use: use the CV Builder exclusively to create their own curriculum vitae or for similar lawful purposes, refraining from improper uses contrary to the law or to these Terms. It is forbidden to include in the CV content that is illegal, obscene, defamatory, offensive or that infringes third-party rights (including third parties' personal data without appropriate consent, information protected by trade secret, copyrighted material not owned by the User, etc.).

Security: not carry out on the Service any activity that could compromise its security, availability and integrity. In particular, it is forbidden to attempt to access the source code, breach or circumvent security measures, introduce viruses, malware or other harmful programs, reverse engineer or perform unauthorised scraping activities.

Respect for resources: refrain from automated or massive uses of the Service (for example via bots or scripts) that could overload the infrastructure of the Provider or of its third-party suppliers.

3.2 Sanctions

The Provider reserves the right to suspend or terminate access to the Service by a User who breaches the above obligations or performs unlawful acts through the Service. In serious cases of breach of the Terms or of applicable regulations, the Provider may take appropriate measures, including temporary or permanent exclusion of the User from the Service with no right to any refund, without prejudice to the Provider's right to take legal action to recover any damages suffered.

The Provider may also, where necessary, report breaches of law to the competent Authorities and provide them with all the information in its possession, in accordance with applicable regulations.

4. Premium Plan: Purchase and Payment Conditions

The CV Builder offers advanced features available exclusively by subscribing to the Premium Plan. The list of Premium features is available on the website and may be updated over time.

4.1 Purchase methods and available plans

The Premium Plan is purchased as an auto-renewing subscription, at the frequency chosen by the User among the options available on the website (monthly, quarterly or yearly). Before placing an order with an obligation to pay, the User will be clearly informed of the price of the chosen plan (displayed in Euro, VAT included where applicable), the renewal frequency and how to cancel.

Automatic renewal: unless cancelled by the User as set out in section 4.6, the subscription renews automatically at the end of each period, charging the same payment method used at sign-up, for an amount equal to the plan price in force at the time of renewal.

Lifetime Users: Users who purchased the Premium Plan with the previous one-off payment method, before subscriptions were introduced, retain permanent Premium access ("Lifetime") without needing to take out a subscription or make further payments, under the conditions originally agreed at the time of their purchase.

4.2 Payment methods

Payment is handled through a third-party provider (e.g. Stripe) over a secure connection. The Provider does not store sensitive payment data (card numbers, etc.).

At payment time a valid email address is required to:

• Associate the purchase with the User
• Receive the order confirmation and receipt
• Request an invoice if needed

4.3 Delivery of the Premium service

Once the transaction is complete, the Premium features are activated immediately for the email address provided. Premium access is tied to the email address indicated at the time of purchase and is not transferable to third parties.

In case of technical problems preventing immediate activation, the Provider will activate the Premium Plan manually as soon as possible, notifying the User by email.

For subscribed Users, Premium access remains active for the entire paid period and for each subsequent renewal period duly charged, until cancellation or failure of the renewal payment.

4.4 Multi-device use

Premium access can be used on any device by signing in with the email associated with the purchase. CV data can be transferred between devices through the export/import features or, for Premium Users who enable it, through the encrypted cloud sync described in section 2.1.

4.5 Invoicing

An automatic receipt is issued for every payment, including each automatic renewal. An electronic invoice is issued by the Provider upon the User's request, to be sent to info@stipendee.it together with the necessary tax details. The User consents to the invoice being issued in electronic format (PDF sent by email).

4.6 Cancellation and subscription management

The User may cancel the automatic renewal at any time, at no cost and with no penalty, from the subscription management panel accessible from their account area on the Service, or by writing to info@stipendee.it. Cancellation takes effect from the next billing period: the User will keep the Premium features until the end of the period already paid, with no further charges.

If the automatic renewal charge fails, the Provider may suspend access to the Premium features until the payment is settled, without prejudice to the User's right to take out a new plan at any time.

5. Consumer's Right of Withdrawal

In accordance with Articles 52 et seq. of the Italian Consumer Code (Legislative Decree 206/2005), the consumer User has the right to withdraw from the first payment of the Premium Plan (relating to the chosen monthly, quarterly or yearly plan, or to the Lifetime purchase where still available) within 14 days of the payment date, without giving any reason.

The right of withdrawal applies only to the initial subscription payment. Subsequent charges resulting from the automatic renewal of the subscription are not subject to a separate right of withdrawal: the User may however cancel future renewals at any time as set out in section 4.6, thereby avoiding further charges.

5.1 How to exercise the right of withdrawal

To withdraw, simply send a clear communication by email to info@stipendee.it within 14 days of the payment, indicating:

• The email address used for the purchase
• The payment date
• The withdrawal and refund request

5.2 Refund

If the right of withdrawal is validly exercised, the Provider will refund the full amount of the payment subject to withdrawal within 14 days of receiving the request, using the same payment method used for the purchase (unless otherwise agreed with the User).

After the refund, access to the Premium features will be disabled and, for subscriptions, the subscription will be cancelled with no further charges.

5.3 Use during the withdrawal period

Exercising the right of withdrawal does not affect the User's right to use the Premium features during the 14-day period.

6. Intellectual Property and Licence to Use

All intellectual property rights relating to the Service and its contents belong to the Provider or its licensors. In particular: the client-side and server-side software, the design and layout of the website, the "Stipendee" name and trademark, the texts, the CV graphic templates, the logos, the images and any other material on the website or made available through the Service are protected by copyright, trademark, patent laws and/or other intellectual property regulations.

6.1 Limited licence to the User

To the extent necessary for proper use of the CV Builder, the Provider grants the User a non-exclusive, non-transferable and revocable licence to access and use the Service and to use the digital content generated through it (e.g. the CV PDF created by the User, including its graphic layout/template) for personal, non-commercial purposes (e.g. submitting a job application).

The User does not acquire any ownership right over the software or the content/tools made available by the Provider, but only the right to use them under the terms described here.

6.2 Prohibitions

In particular, unless expressly authorised in writing by the Provider, the User must not:

Reproduction and distribution: copy, modify, reproduce, distribute or communicate to the public content, materials or parts of the Service (including CV templates, graphic design or instruction texts) for purposes other than personal use of the Service itself. As an exception, the User may download, print or share their own curriculum vitae generated through the Service, since that document contains the User's personal data: it remains understood, however, that the graphic templates remain the property of the Provider and their use outside the Service is permitted only as an integral part of the User's personal CV. It is expressly forbidden to use the graphic templates or other Stipendee CV Builder content separately from the User's personal CV, for example to resell them, to create a competing service or for any commercial exploitation.

Derivative works: create derivative works or products based on any part of the Service (e.g. adapting or incorporating the source code or graphic templates into other software or platforms).

Reverse engineering: decompile, disassemble or otherwise attempt to derive the source code or the ideas behind the software or the algorithms governing the Service, except to the extent that such activity is expressly permitted by applicable mandatory rules.

6.3 User content

The data and information entered by the User into the CV Builder (such as, by way of example, personal details, work experience, photos and any other personal content intended to make up the curriculum vitae) remain the property of the User. The Provider does not acquire any ownership right over such content.

The User warrants that they have the right to use and enter into the Service the information provided and, in any case, indemnifies and holds the Provider harmless from any liability towards third parties arising from the content entered by the User into the Service.

6.4 Provider's rights over User content

For the sole purpose of properly delivering the Service, the User grants the Provider (and its technology sub-suppliers, if any) a right to use the personal data and content entered, limited to what is necessary to provide the requested features. This licence over the User's data is non-exclusive, worldwide, free of charge and revocable at any time by the User by ceasing to use the Service and (where applicable) requesting the deletion of any data stored by the Provider.

The Provider undertakes not to use or disclose the User's personal content for purposes unrelated to the provision of the Service, except where required by law or by a public authority, or with the User's specific consent (see also the Privacy Policy).

6.5 Feedback and improvements

Any suggestions, ideas, improvement requests, feedback or error reports relating to the Service voluntarily provided by the User to the Provider (for example by email or through dedicated tools on the website) may be freely used by the Provider to improve or develop its products, without this entailing any right to compensation or acknowledgement in favour of the User who provided them.

7. Disclaimer of Warranty

The Provider undertakes to deliver the Service with professionalism and diligence. However, to the extent permitted by law, the Service is provided "as is" and "as available", with no further express or implied warranties from the Provider.

In particular, the Provider does not warrant that:

• The Service perfectly meets the User's specific expectations or particular needs
• The Service is available without interruption, free of delays, programming errors (bugs) or unknown security vulnerabilities; the Provider will nonetheless do its best to fix any malfunctions within a reasonable time
• The results obtained through the use of the Service (for example the format or content of the generated CV) are accurate, up to date or fit for a particular purpose. This applies in particular to content produced or processed through the artificial intelligence features (such as PDF import, tailoring the CV to a job posting and translation), which may contain inaccuracies or omissions: the User is solely responsible for reviewing and ensuring the final accuracy of their curriculum vitae generated with the help of the Service
• Using the CV Builder will actually lead to an improvement in the User's employment opportunities

To the maximum extent permitted by applicable law, any implied legal warranties not expressly provided for in these Terms are excluded. In any case, nothing in this section is intended to limit any mandatory legal warranties protecting consumers: where the User qualifies as a consumer, the provisions of these Terms shall be interpreted and applied in accordance with the Italian Consumer Code and other applicable mandatory rules.

8. Limitation of Liability

8.1 Exclusion of economic liability

To the maximum extent permitted by law, the Provider is NOT liable towards the User for:

• Indirect, incidental, consequential or punitive damages
• Loss of profit, loss of job opportunities
• Data loss due to browser problems, cache clearing, failure to save
• Damage to reputation or business interruption
• Any other loss arising from the use of, or the inability to use, the Service

8.2 Liability cap

Without prejudice to section 8.3, the Provider's total liability for any damage arising from the Service is limited to the amount actually paid by the User for the Premium Plan in the 12 months preceding the event giving rise to the damage (for Lifetime Users, to the amount paid for the one-off purchase).

For Users who use only the free version, the Provider's liability is excluded, except in cases of wilful misconduct, gross negligence or liability that cannot be excluded by law.

The User uses the Service at their own risk and acknowledges that, given the modest price of the Premium Plan and the nature of the Service, the above limitation is fair and reasonable.

8.3 Exclusions from the limitation

Nothing in these Terms excludes or limits the Provider's liability in case of wilful misconduct or gross negligence, nor for damages arising from death or personal injury caused by the Provider's omissions or gross negligence, or other forms of liability that cannot be excluded or limited by law.

8.4 Force majeure

The Provider shall not be deemed in breach or liable for failure to perform or delays in performing its obligations caused by force majeure events or other events beyond its reasonable control.

By way of example and without limitation, force majeure events include: natural disasters, wars, acts of terrorism, epidemics, blackouts or interruptions of energy or telecommunications services, strikes or lockouts, malfunctions of global computer networks (Internet) or of hosting/cloud services provided by third parties, government measures, acts of public authorities and, in general, any unforeseeable event beyond the Provider's control.

If a force majeure event lasts for more than 30 days, either party may terminate the contract, without prejudice to the User's right to a pro-rata refund of any amounts already paid for services not enjoyed due to early termination.

8.5 Third-party services

The Provider shall not be liable for disruptions, damage or losses caused by malfunctions of third-party services used to deliver the CV Builder that are not under the Provider's direct control. This includes, for example, problems attributable to the payment provider's systems (e.g. Stripe), hosting and content delivery network infrastructure, the User's internet connectivity providers, the User's browsers or operating systems, or other software/hardware components not directly managed by the Provider.

The Provider nonetheless undertakes to select reliable third-party suppliers and to take appropriate measures to limit the impact of any external malfunctions on the Service.

9. Term of the Contract, Suspension and Termination

9.1 Term

This contract is binding between the Provider and the User from the moment the User starts using the Service (for the parts applicable to free use) and, for Users who subscribe to the Premium Plan, from the moment of the order confirmation.

For subscribed Users, the contract for the Premium features lasts for the chosen billing period (monthly, quarterly or yearly) and renews automatically for successive periods of the same duration, unless cancelled as set out in section 4.6.

For Lifetime Users (who made a one-off purchase before subscriptions were introduced), the contract for the Premium features has a potentially indefinite duration, with no need for renewal, unless terminated as set out below.

9.2 Termination by the User

Without prejudice to the consumer's right of withdrawal (if exercised within 14 days), the User may decide to stop using the Service at any time. For subscribed Users, the Premium features are terminated by cancelling the automatic renewal as set out in section 4.6. Lifetime Users may in any case contact the Provider to communicate their intention to stop using the Service.

The User's cessation of use does not entitle them to any refund of amounts already charged for current or completed billing periods (except for the right of withdrawal or other legal provisions). A User who stops using the Service remains bound by these Terms for what occurred during the period of use and by the clauses which by their nature survive termination (e.g. confidentiality obligations, content-use limitations, liability disclaimers, etc.).

9.3 Suspension or termination by the Provider

The Provider reserves the right to temporarily suspend access to the Service for maintenance, updates or security reasons, giving the User advance notice where possible through a notice on the website.

Furthermore, the Provider may permanently cease delivering the Service (both the free and the Premium version) at any time, should commercial, strategic or technical reasons arise that make its continuation impossible or excessively burdensome. In that case, if the interruption is permanent and affects Premium Users, the Provider, except in cases of force majeure or contractual breach attributable to the User, will apply the following refund conditions:

Subscribed Users: refund of the portion of the current billing period not yet enjoyed, calculated pro-rata temporis with respect to the termination date.

Lifetime Users (one-off purchase):

• If termination occurs within 3 months of the Premium purchase: full refund of the amount paid
• If termination occurs more than 3 months after the Premium purchase: no refund

The refund will be paid within 30 days of the termination date, using the same payment method used for the purchase.

This clause does NOT apply in case of:

• Force majeure
• Serious contractual breach by the User
• Cessation of the Provider's business for reasons beyond its control

9.4 Effects of termination

In any case of termination of the contract, the provisions which by their nature are intended to survive remain in force (for example the clauses on intellectual property rights, warranty disclaimers, limitations of liability, applicable law and jurisdiction, etc.).

10. Changes to the Terms and the Service

The Provider reserves the right to change or update these Terms at any time, for example to comply with new legal requirements, to adapt to changes in the Service's features or business models, or to improve contractual clarity.

10.1 Notice of changes

In case of substantial changes to the Terms (meaning changes that significantly affect the rights and obligations of Users, such as changes to payment rules, limitations of liability, etc.), the Provider will notify Users with reasonable advance notice, by publishing a clearly visible notice on the website and/or by email sent to the address provided by the User (if available). Changes will take effect at least 15 days after their publication/notification, or within the different term indicated in the notice.

10.2 Right of withdrawal in case of changes

If a User who purchased the Premium Plan does not intend to accept the new Terms, they may notify the Provider within the aforementioned notice period and withdraw from the contract with effect from the date the changes come into force, obtaining, where applicable, a proportional refund of the unused portion of the Premium Service. In the absence of such notice, the new Terms will be deemed accepted and will come into force on the scheduled date. For non-paying Users, continued use of the Service after the changes come into force constitutes implicit acceptance of the new Terms.

10.3 Access to updated versions

The updated Terms will always be available on this page of the website, with an indication of the date of the last update. The User is invited to check this page periodically for any changes.

10.4 Minor changes

Notwithstanding the above, the Provider may make minor changes to the Service or the Terms that do not affect Users' contractual rights (for example, corrections of typographical errors, textual clarifications, technical improvements), with immediate effect and without prior notice. Such changes will in any case be published in the updated version of the Terms.

11. Applicable Law and Jurisdiction

11.1 Applicable law

This contract is governed by Italian law. For consumer Users habitually resident in another European Union country, any more favourable provisions of the law of the consumer's country of habitual residence shall in any case apply, pursuant to Article 6 of Regulation (EC) No 593/2008 (Rome I).

11.2 Dispute resolution and jurisdiction

In case of disputes arising from the interpretation or performance of these Terms or from the use of the Service:

• If the User acts as a consumer, pursuant to the Italian Consumer Code, any dispute shall fall under the exclusive jurisdiction of the court of the User's place of residence or domicile (if located in Italy). If the consumer resides in another EU Member State, they may choose between the courts of their own country and the Italian court with territorial jurisdiction over the Provider's registered office.
• If the User is not a consumer (i.e. uses the Service in the course of their professional activity), any dispute shall be subject to the exclusive jurisdiction of the Court of Milan.

11.3 Out-of-court settlement

The Provider is always available to consider amicable solutions to any disputes. The User is therefore invited to get in touch through the support channels indicated (see the "Contacts" section) to attempt an amicable resolution.

Furthermore, pursuant to Regulation (EU) No 524/2013, the Provider informs the consumer User that a European platform for the online resolution of consumer disputes (ODR platform) has been established, accessible at the following link: https://ec.europa.eu/consumers/odr. Through the ODR platform the consumer User can consult the list of ADR (alternative dispute resolution) bodies and start an online dispute resolution procedure.

11.4 Final clauses

Severability: Should any clause of these Terms be held null, invalid or ineffective by a court or competent authority, this shall not affect the validity and effectiveness of the remaining clauses. The parties undertake, where possible, to negotiate in good faith a valid replacement clause that best pursues the economic purpose of the invalid clause.

No waiver: Any failure by the Provider to exercise a right under these Terms shall in no case constitute a waiver of that right, nor shall it affect the possibility of demanding its strict observance in the future.

Assignment of the contract: The Provider may assign or transfer this contract (or the rights and/or obligations arising from it) to its successors or assigns, in the event of a merger, acquisition, transfer of business or business unit, or other extraordinary event. Such assignment will be communicated to Users by appropriate means. The User may not assign to third parties or otherwise transfer the contract or the rights/obligations arising from these Terms without the Provider's prior written consent.

Prevailing language: These Terms are drawn up in Italian. Any translations into other languages are provided for information purposes only. In case of interpretative discrepancies, only the Italian text shall prevail.

12. Support and Assistance

12.1 Support channels

The Provider offers technical support and assistance by email at info@stipendee.it.

12.2 Response times

The Provider undertakes to respond to support requests within a reasonable time, compatibly with its operational resources. No maximum response time (SLA) is guaranteed.

12.3 Scope of support

Support covers exclusively issues relating to the operation of the CV Builder Service. The Provider does NOT provide support for:

• Problems with the User's browser or operating system
• Internet connection problems
• Recovery of data not saved or lost due to cache clearing
• Advice on how to write the CV
• Compatibility with third-party software

13. Contacts

For information, technical assistance, invoice requests or communications relating to the CV Builder Service:

For formal communications (e.g. exercising the right of withdrawal), please use the email or postal address indicated above.

The Provider undertakes to respond to communications received within a reasonable time, compatibly with its operational resources.

For matters relating to the processing of personal data, please refer to the Privacy Policy.